Privacy Policy

PRIVACY POLICY

Hunter Valley Kitchen Appliances

 

About this Privacy Policy

What kind of personal information do we collect and hold?

In the process of conducting our business, we are likely to collect personal information about you. The type of personal information we collect generally includes, but is not limited to:

  • your name
  • residential, shipping and billing addresses
  • email address;
  • telephone or mobile numbers and
  • interests and information about your transactions with us or our business partners, including the products and services we provide to you.

If you are accessing our products and services via our websites, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories.

We do not generally collect “sensitive information” (such as information about racial or ethnic origin, religious or political views, criminal records, health information etc) from you.

If you are a participant of a competition organised by us, we may collect additional personal information from you. Please refer to the section “Competition Contestants” below for more information.

Credit Card Information

We do not store any credit card information obtained by telephone or through our website. We pass it onto our bank or where applicable, our supplier for processing. If you use Stripe, PayPal, Afterpay or Zip to complete your transaction, your personal information (including credit card information) will be collected and used in accordance with their respective privacy policies.

We only retain the last 4 digits for verification of your credit card on delivery. In some instances we request a copy of your driver’s licence and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.

How Do We Collect Personal Information?

Hunter Valley Kitchen Appliances collects personal information directly from you:

  • when you submit it online (including via email, online purchase) to a website operated by Hunter Valley Kitchen Appliances
  • you accept our cookies and other tracking technologies on your device
  • by telephone, email or facsimile or
  • in person at our store.

There may also be occasions when we collect personal information from publicly available sources or third parties, such as via our business partners where we are responsible for delivering goods or services directly to you, or social media platforms such as Facebook or Instagram.

When you contact us directly you have the option to interact with us by not disclosing personal information to us or to use a pseudonym when dealing with us in relation to a particular matter. However, in some circumstances, we may be required or authorised by law or a court or tribunal to deal with you on an identified basis. Also, in some circumstances we may not be able to efficiently handle your inquiry if you are not identified or it may be impractical for us to deal with you in that way.

Information that you disclose publicly or via social media networks

Hunter Valley Kitchen Appliances provides content and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). Hunter Valley Kitchen Appliances will not be responsible for the protection of personal information you choose to publish this way.

How Do We Use Personal Information?

Hunter Valley Kitchen Appliances may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose if such purposes would be within your reasonable expectations. For example, to:

  • provide you with our products and services (including warranty services, repairs and replacement of products and customer care plan services)
  • respond to questions or product requests (including via online live chats)
  • forecast your future needs for our products and services
  • keep a record of our dealings with each other and enable us to contact you when necessary
  • develop a data profile to enable us to tailor our services to you or
  • (where applicable) conduct competitions and promotions in which you participated.

We may also use your personal information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.

By supplying us your information, you give Hunter Valley Kitchen Appliances permission to communicate with you via email, SMS, MMS, social media and telephone to inform you about products and services offered by Hunter Valley Kitchen Appliances entity, or our business partners which are relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you in which case, Hunter Valley Kitchen Appliances will take steps to ensure you do not receive any such direct marketing information.

We never sell, rent, lease or disclose your personal information to other organisations, except as outlined in this Privacy Policy.

We may disclose your personal information to organisations outside Hunter Valley Kitchen Appliances which assists us to deliver our products and services.

Security of Your Personal Information

Hunter Valley Kitchen Appliances takes reasonable steps to ensure that your personal information is protected from misuse, interference or loss and unauthorised access, modification or disclosure. We have systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working for Hunter Valley Kitchen Appliances all our employees sign a confidentiality agreement. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.

We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.

As part of normal logging of network activity, some of Hunter Valley Kitchen Appliances systems may collect specific information about network and internet services accessed by individual users. This information may be stored for a period of time and analysed through AI/ML processes for suspicious behaviour. This information may be used in a forensic investigation, as may be required from time to time, in the event of a security incident or investigation.

How to Access and Amend Personal Information

We strive to keep your personal information accurate, up-to-date and complete. Our Privacy Policy enables you to find out what information we hold about you and correct that information if it is wrong.

You may access or correct your personal information or request the destruction or de-identification of your personal information by contacting us. If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately, via our contact details set out below in the section “Contact Us”. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information, including, in our discretion and depending on the nature of your request, by asking you to complete a personal information request form.

Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable.

In some circumstances, access and correction requests may be exempt under applicable laws, and, as such, Hunter Valley Kitchen Appliances may not be required to comply with your request. We will also take reasonable steps to de-identify or destroy your personal information, the subject of a request, subject to any applicable laws. We may impose a reasonable charge for the processing and handling of your request to access your personal information, if permitted by applicable laws.

Changes in This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on websites operated by Hunter Valley Kitchen Appliances. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

We encourage and value your feedback. If you have any questions about our Privacy Policy, or have a problem or complaint, please let us know by contacting us at the details below. We will respond to a complaint within a reasonable period, but generally within 10 working days to let you know who is responsible for managing your complaint. We will also try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint.

Our contact details are:

Hunter Valley Kitchen Appliances
Unit 4, 44-46 Medcalf Street, Warners Bay NSW 2282
Attention: Admin
Phone: 02) 4088 8388
E-mail: shop@huntervalleykitchenappliances.com.au